Senator urges Postal Service to address delivery problems

Sen. Heidi Heitkamp, D-N.D., has called on the U.S. Postal Service to make changes to address strong concerns expressed by North Dakotans about their mail service and standards.

During the past two months, Heitkamp has asked North Dakotans who are experiencing problems with their mail delivery to send in their stories via her website, according to a news release.

She has received well over 100 stories from North Dakotans from across the state about the difficulties they face with mail delivery and standards. She shared those stories with U.S. Postmaster General Patrick Donahue and called on him to correct problems and issues raised.

“The way the U.S. Postal Service operates right now, specifically in North Dakota, is unacceptable,” said Heitkamp. “Since launching Fix My Mail in January, I’ve heard shocking stories from folks from Grand Forks to Dickinson about problems they have faced with their mail. Improving rural service standards, implementing common-sense changes at post offices such as expanding hours of operation where necessary, and improving management within USPS in North Dakota and across the country are all crucial to getting the postal service back on the right track.”

The western part of North Dakota has undergone vast and rapid expansion in housing and population because of increased energy production, in part causing disruption in mail delivery services.

Throughout her Fix My Mail initiative, Heitkamp has heard not only from postal customers but also a number of postal employees. The employees raised serious concerns regarding the conditions postal workers in North Dakota face every day. The stories have prompted Heitkamp to additionally ask the U.S. Postal Service Inspector General to investigate these issues, including poor working conditions, lack of training, and management that has not taken sufficient initiative to improve situations.